Terms & Conditions

AT Adel Language Academy we follow strict guidelines to ensure every student has the best possible experience. Before booking your course, you must ensure to have read and agreed to our terms and conditions. Here are our full terms and conditions for you to read:

1.COURSE 1.1 Booking your course

You can enroll online on our website. Minimum age for enrolment is 6 years old. The maximum number of students in a class is 6; the year-round average number of students in a class is 1. The Academy reserves the right to exceed the stated maximum class size under exceptional circumstances. In any 12-week period, you will have two progress tutorials with your teacher and about 20 minutes of class time will be used for these meetings, while the class carries on with work set by the teacher. The Academy reserves the right to change teachers at any time during a course booked. The registration fee includes administration, first day testing, first course book, induction, leaver’s certificate and a one-year membership to our e-learning platform. Registration fee is non-transferable and non-refundable on all courses. You may need to purchase additional course books over the duration of your course due to level change. Full tuition fees must be paid at least 1 week before course start date. Fees are not transferable to another student. Your enrolment documents will be sent to you after your payment has been received. You can pay by bank transfer.

2.Cancelling your course before you start

If you want to cancel a course, you must do so in writing. You may cancel on the following conditions: There will be no penalty if you give us more than 5 working days’ (Sunday to Thursday) notice before the course begins. A cancellation fee equivalent to 1 week tuition and the registration fee if you give us less than 5 working days’ notice before the course begins. If you want to postpone a course, you must do so in writing. You may postpone on the following conditions: You must pay the full course fees by the original starting date of the course booked, and you must take the postponed course within 6 months of the original starting date. We will give you a credit towards the postponed booking as follows: 5 working days’ notice or more before the course begins 100% credit of course fees paid. Less than 5 working days’ notice before the course begins: 100% credit of course fees paid minus the first week fee. A postponed booking cannot be postponed again or cancelled.

3.Cancelling your course after you have started

No refunds of tuition and registration fees will be given by the Academy once you have started your course except for serious reasons. We are unable to offer a refund on any course to any student leaving early.

4.One-to-One tuitions

All fees must be paid before tuition begins. If you postpone private tuition (one-to-one) with less than 1 working day’s notice, you will not receive any credit of your fees and all late cancellations are charged at the full rate. The Academy reserves the right to appoint and rotate teachers. Punctual arrival is the student’s responsibility. The Academy will not extend the teaching time due to the late arrival. Tuition time and date may be changed with 1 working day’s notice and subject to availability of teaching staff and classrooms.

5.Your Attendance

You are expected to attend your lessons regularly. You are expected to be on time. Late arrival at the start of the class is disruptive to the class as a whole. It is your responsibility to inform the Academy of illness or other reasons for absence.

6.Your Level of English

You are required to take a level test on the first day of your course. The result of the level test will place you in the appropriate level for your chosen course. You may discuss this matter with the Director of Studies if you are not happy with the class you are placed in. It is your responsibility to check the level of English you need for the course you wish to take (please see our website). If you are uncertain about your level, please contact the Academy, we will be happy to advise you. If your level of English is unsuitable for the course you have booked, we reserve the right to move you to a more suitable course, or to refuse your admission. If your level is too low to join a group course, we may offer you a programme of private tuition at current rate, subject to availability.

7.COMPLAINTS

All complaints must be made as soon as possible and given in writing to the Manager or the Director of Studies. The Academy does not accept complaints received after the student has left.

8.GENERAL

The Academy reserves the right to cancel a course. If we do so, we will offer either an alternative course or a refund. The Academy reserves the right to alter fees (on its publicity) without prior notice.

9.FORCE MAJEURE

The Academy is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disaster that are beyond the reasonable control of the parties), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity. Refunds will not be made in such circumstances.

10.PRIVACY NOTICE

I have read and accept the college’s privacy noticewith regards to receiving communication from KAE and the sharing and holding of my personal data.

Student photographs, video and or sound recordings: I give permission to be photographed, videotaped, and/or audio-taped during activities, learning experiences, and/or media events. (Please see Privacy Notice for more information) Note: This does not include videotaping by security cameras or CCTV cameras.